The instructions below and the video show you how to do a factory reset on an Arrow or Sony VC system.
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Press the tools button twice on the remote commander.
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Then highlight the Home section.
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Then hit 7 and then 2 (in quick succession) - that will open the service command menu.
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Then from here select Clear Setup.
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This will reset the settings back to the factor settings, and the codec will go through a re-boot.